Your data is stored locally on your device by default. Ember does not require an account, does not track your usage for advertising, and does not sell your data to anyone. If you choose to enable cloud backup, your data is encrypted and stored securely - but this is entirely optional. You can use Ember fully and indefinitely without ever creating an account.

Yes. Ember is designed to work offline. You can log your daily check-in, read your reports, and access all your history without a network connection. The only features that require internet are optional cloud backup and subscription management.

Ember is free to download and includes a 7-day premium trial that begins when you save your first daily check-in - not when you install the app. After the trial, the core daily tracking features remain free. Premium features - including monthly pattern reports, My Mirror monthly portraits, Doctor Export, mood and energy forecasts, and more - are available through a monthly ($4.99), annual ($49.99), or lifetime ($99.99) subscription.

The free layer includes Daily Check-In and Guided Check-In, Weekly Summary, journal prompts and history, Time Capsule writing, the learning library, cycle tracking, Wellness Score, Ember Name, Brave Days, and Partner Summary. Premium adds monthly pattern reports, the Insights feed, My Mirror monthly portraits, Weekly Letters, My Rhythm, Compare Months, Weekly Emotional Check-In, mood and energy forecasts, My Body's Language, Body Battery, Trigger Analysis, Seasonal Analysis, Doctor Export, Guided Programs, and the Partner Education Guide. Time Capsule reveals are part of premium when a letter matures.

Ember Name is a warm two-word identity - like "The Quiet Dreamer" or "The Faithful Riser" - generated from your patterns, consistency, emotional range, and rhythm over at least 30 days of history. It is part of how Ember reflects you back to yourself. It updates every 30 days as your history grows.

Yes. Ember includes a Doctor Export feature (premium) that compiles your symptom history, patterns, and notes into a clean, organised PDF you can print or share at a medical appointment. You control exactly what is included.

My Mirror is Ember's monthly self-portrait - a warm prose reflection of your previous month written entirely from your own history. It is not a chart or a score. It reads like recognition: a description of the month you actually lived, drawn from the patterns you logged.

Ember includes a Forgiveness Day mechanic - a limited streak-recovery feature that protects your continuity after a missed day. Ember's philosophy is that steady care matters more than perfection.

Yes. Ember is available on both the Apple App Store and Google Play Store.

Subscriptions are managed through the App Store (iPhone) or Google Play (Android). You can cancel at any time through your device's subscription settings. If you have any trouble, contact us at support@emberwellnessjournal.com and we will help.

If you had cloud backup enabled, your data can be restored by signing in with the same email address inside the app under Settings -> Backup & Restore. If backup was not enabled, data cannot be recovered as it was stored only on your previous device. We recommend enabling backup in Settings to protect your history going forward.

No. Ember is a personal wellness journal. It records self-reported information and helps you understand your own patterns over time. It is not a diagnostic tool, a medical device, or a substitute for professional healthcare. If you have concerns about your health, please speak with a qualified healthcare provider.